Privacy Policy

Luna Rossa Films

Effective date: 14 February 2026

Luna Rossa Films (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website (www.lunarossafilms.com.au) or engage our services.

1. What Information We Collect

We may collect the following types of personal information:

Information You Provide

  • Your name
  • Email address
  • Phone number
  • Wedding date and venue details
  • Information you include in enquiry forms
  • Details provided during consultations
  • Any information submitted via contracts or questionnaires

Automatically Collected Information

When you visit our website, we may collect:

  • IP address
  • Browser type
  • Pages visited
  • Time spent on site
  • Referring website (e.g. Instagram, Google)

This is typically collected via analytics tools such as Google Analytics.

2. How We Collect Information

We collect personal information when you:

  • Submit an enquiry form
  • Sign a contract
  • Communicate with us via email or phone
  • Engage us for wedding videography services
  • Browse our website

We may also collect information through cookies and analytics tools.

3. How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Provide quotes and contracts
  • Deliver our wedding videography services
  • Communicate about your booking
  • Improve our website and services
  • Send occasional business updates (if you have opted in)

We do not sell your personal information to third parties.

4. Sharing of Information

We may share personal information with trusted third parties where necessary, including:

  • Contract management or CRM platforms (e.g. Studio Ninja)
  • Payment processors
  • Website hosting providers
  • Cloud storage services
  • Video hosting platforms (e.g. Vimeo)
  • Analytics providers (e.g. Google Analytics)

Some of these providers may store data outside Australia.

We take reasonable steps to ensure third parties handle your information securely.

5. Wedding Footage & Public Sharing

As part of our services, we create video content that may include you and your guests.

If permitted under your contract, we may share wedding films or excerpts for portfolio, marketing, social media, and website purposes.

If you request privacy, we will honour the terms outlined in your service agreement.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Analyse website traffic
  • Improve user experience
  • Understand where visitors come from

You can disable cookies through your browser settings. However, this may affect website functionality.

7. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This includes secure storage systems, password protection, and reputable third-party service providers.

8. Access & Correction

You may request access to personal information we hold about you and request corrections if it is inaccurate.

To do so, please contact us using the details below.

9. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, and maintain business records.

Wedding footage may be archived, but long-term storage is not guaranteed unless specified in your contract.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Luna Rossa Films
Email: carlo@lunarossafilms.com.au
Website: lunarossafilms.com.au